Innovation drives success. Employees are encouraged to be creative in using the latest technology to further enhance customer service, quality and overall performance

Retail energy marketing | Power experts | Business care | Electronic payment | Largest EV fleet

Retail energy marketing

FPL Energy Services is a retail energy marketer providing customized solutions to commercial, industrial, chain and government organizations.

FPL Energy Services introduced its Energy Data Management (EDM) program in 1998, providing multi-site businesses with the expertise and information they need to reduce energy costs nationwide. The Internet-based service ensures the accuracy of utility-related bills through audits, improves the cost-effectiveness of bill processing, provides rate analysis and identifies energy efficiency measures.

FPL Energy Services also began supplying natural gas to businesses in Florida and several northeastern states, tapping FPL's experience as one of the largest natural gas buyers in the nation.

Power experts

Due to the proliferation of high-tech electronic and computer systems that are sensitive to power fluctuations, businesses increasingly require reliable, high-quality electricity. PL's power quality experts offer a variety of services, including the diagnosis of power problems, as well as the installation of surge protectors and uninterruptible power supplies.

Business care

FPL introduced a dedicated sales and service field organization and opened a Business Care Center in 1998 to better meet the unique requirements of the small- to medium-sized business customer.

FPL's customer service telephone system identifies business callers and routes their calls to highly trained FPL business specialists who are equipped to provide prompt solutions to their energy-related needs.

Electronic payment

CheckFree is another program offered by FPL that allows customers to log onto FPL's web site to get information about their bill and pay it electronically. FPL received the 1998 Award for Excellence in Electronic Commerce for its use of CheckFree.

A new On-line Pay Agent Locations system (OPAL) utilizes the latest technology to allow customers to conveniently pay bills on-line at more than 100 locations in Florida. The system automatically posts payments via the Internet to FPL's computer system.

OPAL is expected to reduce costs by $1 million annually and reduce customer calls to confirm bill payment by 300,000 each year. The OPAL system earned FPL the Ultra Award, presented annually by Public Utilities Fortnightly magazine and IBM, for "the most innovative application of information technology" among energy companies.

Largest EV fleet

FPL began operating the largest electric vehicle fleet in Florida - 41 cars and trucks - and opened the state's largest charging station. PL is committed to both preserving the environment and expanding the commercial viability of new electric technology applications.